Customer Service Representative
We are looking for someone who enjoys working with customers and dealing with problems. Your typical daily duties include answering customer calls and e-mails about servicing our products and some technical questions.
You’ll follow up with any and all customer problems using our customer relationship management software. Provide feedback to Management for warranty and issue trends. Identify and evaluate opportunities to drive CS process improvements.
If you have experience in customer service, and you have audio product background, we want to talk to you. If you have technical knowledge, that’s a plus. Quick learner and ability to adapt to changing demands and conditions is a must. The position is based in our Costa Mesa, California office. Audeze offers competitive salary and benefits. Email email@example.com
Up and Running!
Audeze is overwhelmed by the headphone community’s response to the robbery. We all deeply appreciate your efforts. This is the community that encouraged us to begin building headphones and grow and we thank each and every one of you for your messages of support.
We also want to acknowledge and thank our dedicated staff for pulling together and getting us back into production making LCD Series headphones. Team spirit is high and everyone at Audeze is back to building headphones.
We've hired an investigative firm (former Federal and FBI agents) to get to the bottom of all this. If you have any information we ask you to contact the investigation team at firstname.lastname@example.org.
Down but not out!
Yesterday morning we learned there was the break-in at the Audeze factory. It looks like a well-planned coordinated job. The thieves crawled under and behind the racks to defeat our security system. Our finished goods inventory is wiped out and there is damage to our property. The thieves went through some of the raw materials and boxes and we are not sure of the full extent of the damage. The Costa Mesa police department is going through the factory collecting information and they’re being very helpful.
We’re a small company and all our employees are like family. Yesterday being Saturday was a holiday here. As news of the break-in spread many of our employees came to the office. A lot of them were worried about the consequences and what’s next if something of this magnitude happens to a small company like ours. Everyone was milling around the assembly line talking about how to get back on our feet.
The new EL8s were supposed to ship and were in a separate area of the facility. Luckily this area was left untouched. In an impromptu act of solidarity, Ivan who handles our shipping started packing EL8s. Marco our assembly lead started working on organizing the space. Justin and Dave joined and started working as well. (We shipped the first EL8 customer unit to Russ from Texas). Nearly every one turned out and started working, picking up the pieces. Our sales team got in, getting the word out on social media and sending emails to our dealers. I had tears in my eyes and I walked away to write this post. I’ve had calls from customers and friends. People are posting leads for us on Facebook and other social media. The outpouring of support is really tremendous.
We have announced a reward for anyone helping us arrest and convict the culprits. If you find any information or leads, please contact us at email@example.com or the Costa Mesa Police department at, 99 Fair Dr, Costa Mesa, CA, (714) 754-5280. Meanwhile security is being beefed up at the warehouse and we are working with
While this may be a big hit for a small company like Audeze in the short-term, we will actually grow stronger from all this. We will be back in business on Monday building headphones with the same love, care and craftsmanship. Thank you for all the help.
Sankar - firstname.lastname@example.org
Audeze in Costa Mesa was robbed last night (Feb 28) and about $250,000 worth of headphones were stolen. We are a small local manufacturer that makes Audio equipment for the audiophile and professional industry. They look pretty unique and many models are made of wood. All Audeze headphones also have a serial numbers. We will soon publish a list of all stolen products’ serial numbers. In addition, Audeze is offering a $10,000 reward for information leading to the arrest and conviction of the thieves. If you have any information or questions, please write to: email@example.com.
If you find any information or leads, please contact us or the Costa Mesa Police department at, 99 Fair Dr, Costa Mesa, CA, (714) 754-5280
Ken Andrews interviewed for Audeze at The Village Studios Los Angeles
Ken Andrews is the mix engineer for Paramore, Nine Inch Nails, A Day To Remember, M83 and the producer, engineer, songwriter of Failure. In this interview with Alex Rosson he discuses his career and his use of Audeze LCD Headphones.
Audeze Sponsors the Second Twilight Sessions
Audeze is proud to sponsor the second of four celebrations of music with The Village Recorder and the The Crescent Hotel, Beverly Hills, CA. Discover the next generation of artists in this legendary studio brimming with history. Email RSVP@villagestudios.com and experience these great bands in person.
The second of these limited-capacity events this Saturday, August 16th, features BEACH PARTY, The Dead Ships, and In The Valley Below, plus a Special Guest Artist and DJ sets to open and close the night. Hope to see you all there! #villagestudios #TwilightSessions
Hope to see you all there!
Audeze at the Getty Center debuts "Salt Fires"
Audeze invites you to join them at the Getty Center, Friday August 8th, 6 to 9pm, in the Museum Courtyard for a stunning evening of sight and sound sponsored by Audeze CEO Alex Rosson and Wilco’s Grammy-winning Mikael Jorgensen.
They’ll debut the first installment of the Rancho Electro Sessions titled "Salt Fires" featuring a collaboration between Mikael Jorgensen and Graph Rabbit. It was all captured live and recorded binaurally with Audeze’s proprietary equipment to bring you exactly what the artists intended with the environment as part of the performance.
Friday Flights at the Getty Center Information
1200 Getty Center Drive, Los Angeles, CA.
We look forward to seeing you there.
Contact Alex Rosson firstname.lastname@example.org
Audeze at the Stereo Exchange Headphone Event in NYC
We're excited to be a part of Stereo Exchange’s inaugural Headphone Event on Thursday, July 31st from 1 to 9pm at 627 Broadway just above Houston Street in NYC. Chat with the experts and win door prizes!
We applaud Stereo Exchange for creating their Headphone Lounge. If you’re attending come visit us there, the Audeze team is always happy to talk with enthusiastic audiophiles who share our passion for great sound. Audition a pair of our award-winning, state-of-the-art headphones and hear for yourself why they sit at the very pinnacle of any audio component collection.
See you there!
Audeze at CanMania Capital Audiofest July 25 – 27th
If you’re attending come visit us at the Audeze booth, the team is always happy to meet enthusiastic audiophiles who share our passion for great sound. Audition a pair of our award-winning, state-of-the-art headphones and find out why they sit at the very pinnacle of any audio component collection. Stunningly dynamic and deeply immersive, see if you can resist them!
See you there!