If, for whatever reason, you are dissatisfied with your purchase, you can return it to AUDEZE within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed
Please read all conditions below. If conditions are not met, AUDEZE reserves the right to refuse the return or to charge a restocking fee not less than 15%. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all AUDEZE is not responsible for personal data or items left in returned merchandise. AUDEZE is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
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The user is required to give certain information (such as name and email address) for newsletter and warranty registration. This information is used to contact you about the products and services on our website in which you have expressed interest.
We request information from you on our order form to fulfill orders. Name, email id and shipping address, financial information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. We use this information to contact you if we have trouble processing an order. The credit card information is sent to the merchant processor and is not stored on Audeze servers. The other billing information is stored for order fulfilment. Regarding Audeze’s Private Lounge, member information is stored if the order amount exceeds a certain limit allowing us to offer certain exclusive services to our members. We share certain order information with shipping companies to fulfill orders (FedEx tracking numbers). We also share certain order information with fraud detection companies to reduce fraudulent credit card transactions. Whenever we collect sensitive information (credit card data), that information is encrypted and transmitted to us in a secure manner. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
Our website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and read the privacy statements of any other site that collects personally identifiable information.
From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Data requested may include contact information (name and shipping address), and demographic information (zip code, age). Contact information is used to notify the winners and award prizes. For jointly conducted contests we may share information with the 3rd party with whom we are conducting the contest.